Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know through the form above and we'll do our best to work with you to make it right.
-You have 30 days from the date of receiving your item to initiate a return with us.
-All products must be in a perfect resalable condition, undamaged, unused, unopened and in its original packaging.
-Cancellations are only possible if the order has not been dispatched. Please note we often fulfil items the same day as the order was placed.
-We do not cover the cost of returning any items.
Shiping questions?
We work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
We aim to dispatch your orders the next working day if the order is placed before 4pm. Any orders placed after 4pm will be dispatched within 2 working days.
We only ship with Royal Mail for security and customer convenience. Please see prices per area below. All order will have its's own unique tracking number which will also be present on your order confirmation email.
-UK Free
-EU £16.85
-Rest of World £29.99
Shipping is calculated at checkout based on your location and the quantity of items in your order. You will always know the shipping price before you purchase.
If it's not possible to checkout with your selected country please get in touch and we can try to arrange another courier.
Where are your products manufactured?
Our lights are assembled and made in London, England. Some parts may be produced by other companies from elsewhere, e.g. fabric cable or bulb holder but everything is quality checked and tested in London before being sent out to anyone.
If you would like more information please contact us.
